Project & Delivery Management

• Own end-to-end project delivery across multiple workstreams, including scope, schedule, budget, risks, quality, and outcomes.
• Plan, execute, and finalize IT projects according to defined timelines and budgets.
• Define project scope, goals, deliverables, acceptance criteria, and success metrics in collaboration with senior management and stakeholders.
• Develop comprehensive delivery plans outlining milestones, dependencies, resource allocation, and budget estimates.
• Drive day-to-day execution including stand-ups, progress tracking, action items, and escalation management.
• Monitor project progress continuously and provide regular, detailed status reports covering milestones, deliverables, risks, and dependencies.
• Identify, assess, and manage delivery risks early; create and execute mitigation plans.
• Manage change control, RAID logs, delivery documentation, and governance standards.
• Conduct post-project evaluations, identify improvement areas, and implement corrective actions to improve delivery predictability and quality.

Stakeholder & Customer Management

• Collaborate closely with cross-functional teams including solution architects, platform/DevOps engineers, security teams, and customer stakeholders.
• Manage customer expectations through clear communication, weekly status updates, and steering committee reports.
• Resolve project issues and conflicts proactively, escalating to senior leadership when required.
• Support presales-to-delivery transitions by clarifying scope, deliverables, and handover requirements.

Vendor & Partner Management

• Manage relationships with third-party vendors and contractors to ensure contractual deliverables, timelines, and service quality are met.

Metrics & Continuous Improvement

• Own delivery metrics such as schedule adherence, delivery predictability, cycle time, incident trends, and customer satisfaction.
• Drive continuous improvement across delivery processes, tooling, and team practices.

People Management Responsibilities

• Lead, mentor, and coach team members through goal setting, regular 1:1s, and performance feedback.
• Drive hiring, onboarding, and team scaling plans aligned with project and delivery demand.
• Build capability development plans including training paths, shadowing, and readiness for customer-facing engagements.
• Foster a healthy, accountable team culture focused on learning, collaboration, and customer outcomes.
• Coordinate with HR and Operations on capacity planning, utilization, and staffing.

Skills Required:

Core Skills

• Strong project and program management skills with proven ownership of complex deliveries.
• Experience managing delivery teams across engineering, DevOps, infrastructure, and platform domains.
• Solid understanding of project management methodologies, tools, and best practices (Agile, Waterfall, Hybrid).
• Strong planning, reporting, and documentation skills (RAID logs, timelines, change control).
• Excellent stakeholder management and communication skills across customers, leadership, and delivery teams.
• Strong analytical, problem-solving, prioritization, and decision-making abilities.
• Ability to work effectively in fast-paced, dynamic environments and adapt to changing priorities.
• Comfort working across time zones and managing distributed teams.

Technical Awareness (High-Level)

(Hands-on execution not required)

• Cloud-native and platform concepts including:
• Kubernetes and containers
• OpenShift (preferred)
• CI/CD and GitOps
• Observability fundamentals (monitoring, logging, alerting)
• Infrastructure automation (Ansible, Terraform)

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 6+ years of overall experience, with at least 3+ years in IT project or program delivery leadership roles.
• Proven experience managing IT projects across infrastructure, software development, and systems integration.
• Prior people management experience with direct reports is preferred.
• PMP, PRINCE2, Scrum Master, or equivalent certification is a strong plus.